Frequently Asked Questions
What method of cleaning do you use?
As professionals, we are trained in using all of the cleaning methods. We normally use the method recommended/required by the carpet manufacturer. In most cases this will be hot water extraction, also known as steam cleaning.
Can you remove pet urine spots and stains from my carpet?
Urine spot restoration can be a complicated procedure. The type of carpet and the degree of contamination greatly affects the outcome. Often we are able to achieve very satisfactory results using new topical solutions and treatments.
Will cleaning cause my carpet to re-soil faster?
No. We use the best cleaning solutions and cleaning procedures. Our solutions are formulated to not cause re-soiling and our procedures leave minimal residue, leaving your carpet soft and clean.
Does cleaning remove the stain protection from my carpet?
No. The primary cause of loss of carpet protector is the daily foot traffic and use of the carpet. Carpet protector is a clear coating on a flexible fiber. Over time, the flexing of the carpet fibers will cause the protector to flake off.
Is it a good value to restore the carpet protection?
Yes. The fiber manufacturers put protector on the carpets to resist soiling. Protector wears off due to normal use. Restoring the protector will keep your carpets looking clean longer.
Why are your prices higher than the coupons I receive in the mail?
Carpet cleaning is not a commodity. Service, quality and expertise will vary. In most cases you get what you pay for. We also believe in straight forward pricing and do not have hidden charges.
Are your cleaning solutions safe for my family?
Yes. We are very aware and concerned about using the safest products in your home. At your request, we will gladly provide you with safety information about any of the products we use in your home.
How often should I have my carpets cleaned?
The carpet mills recommend annual professional cleaning for residential carpets. The other variables you should consider are the color and style of your carpet, amount of use, and any health related concerns of family members.
Does your cleaning fulfill the warranty requirements for my carpet?
Yes. The technician training, method of cleaning, equipment, and cleaning solutions all fulfill carpet warranty cleaning requirements.
Clean up spills immediately
It is important to clean up all spills and spots right away. In many cases permanent staining of the carpet and or upholstery can be avoided if the spill is cleaned up immediately.
Some spots should be treated by a professional cleaning technician. In some situations home spotting remedies may actually ‘set’ the spot, creating a permanent stain. Please feel free to contact our office regarding any spots you feel require the attention of a cleaning professional.
Slow Down! The biggest mistake made vacuuming is going too fast. Up to 79% of the soils found in carpet are the dry gritty variety and can be effectively removed with thorough vacuuming.
A regular maintenance schedule including vacuuming and periodic professional deep cleaning can not only extend the life of your carpet, but also keep it fresh and beautiful. Please thoroughly vacuum your carpet BOTH 24 hours BEFORE your scheduled cleaning and 24 hours AFTER.
Hot water extraction to refresh carpet texture, performed by a trained, qualified carpet care professional, is required at least every 1.5 to 2 years for coverage some carpet manufacturer’s warranty. Please keep your receipts for proof of service.
Regularly scheduled professional cleanings can also greatly improve allergy symptoms. Contact our office today to schedule your carpet cleaning appointment!
Carpet Cleaning Albuquerque
We will clean your carpets according to carpet manufacturers’ specifications. This specified cleaning is required to keep your warranties intact.
Hot water extraction is the method required by manufacturers of residential carpet. We are also trained in other cleaning methods. Each method has it’s advantages and disadvantages. Unless otherwise requested, I will use the manufacturer’s recommended method.
We stay up to date on the latest industry equipment and cleaning techniques. For your home, we use the most effective and safest cleaning solutions avaliable.
Upholstery Cleaning Albuquerque
We are confident and skilled at cleaning fine and delicate upholstery fabrics. We can safely clean cotton, rayon, wool, silk and all of the synthetic fibers. We will pre–test the fabric and advise you on what can be safely done and what results you can expect from the cleaning. The durability and condition of the upholstery fabric will determine the method and approach we will use for cleaning it.
Tile & Grout Cleaning Albuquerque
Let us relieve you of one of the more unpleasant maintenance chores in your home. Spare your tooth brushes and knees by letting us brighten your ceramic tile & grout and stone floors. We will restore the natural beauty of your tile & quickly and economically using a specially developed tile and grout cleaning solution with state–of–the–art cleaning equipment.
If you are selling your home, we highly recommend having your tile & grout cleaned for a low–cost way to add sparkle and shine!